Analisis Kualitas Pelayanan Kartu Keluarga Pada Kelurahan Timbang Deli Kecamatan Medan Amplas Kota Medan

DOI: https://doi.org/10.34007/jehss.v5i3.1437
Vivi Andriani(1), Yusniar Lubis(2), Syafruddin Ritonga(3),


(1) Universitas Medan Area
(2) Universitas Medan Area
(3) Universitas Medan Area

Abstract


The purpose of this article is to analyze the quality of family card services in the weighing deli sub-district, Medan Amplas sub-district, Medan City, bearing in mind the role of the kelurahan as one of the government agencies tasked with administering public services. in the implementation of Family Card services there are several problems that have not been resolved so that the service does not run well. The slow process of managing correspondence, employees not mastering technology and the minimum number of employees so that the Family Card service becomes ineffective. This is influenced by any factors in improving the quality of Family Card services in Timbang Deli Village, Medan Amplas District, Medan City. The research approach was carried out qualitatively by using data collection methods, interviews, observation and documentation and analyzed qualitatively. The results of this study indicate that the implementation of the Family Card service in Timbang Deli Village, Medan Amplas District, Medan City has been going quite well, but there are still a number of things that still need to be improved. The inhibiting factors for this public service are: inadequate resources, inadequate financial resources and inadequate infrastructure and lack of employee commitment.

Keywords


Quality; Public service

Full Text:

PDF
DOI: https://doi.org/10.34007/jehss.v5i3.1437

References


Abidin, Z., Asmiddin, A., Nurhayati, N., & Kali, L. (2022). Kualitas Sumberdaya Manusia dalam Pelayanan Administrasi Kependudukan di Kabupaten Buton Selatan. Journal of Education, Humaniora and Social Sciences (JEHSS), 4(4), 2282-2295. doi:https://doi.org/10.34007/jehss.v4i4.1064

Along, A. (2020). Kualitas Layanan Administrasi Akademik di Politeknik Negeri Pontianak. Jurnal Ilmiah Administrasi Publik, 6(1), 94–99.

Arikunto, S. (2010). Metode peneltian. Jakarta: Rineka Cipta.

Arikunto, S. (2021). Penelitian tindakan kelas: Edisi revisi. Bumi Aksara.

Gamal, M. S. (2018). Analisis kualitas pelayanan di kantor kelurahan pasangkayu kabupaten mamuju utara. Katalogis, 6(2).

Hardani, H., Andriani, H., Fardani, R. A., Ustiawaty, J., Utami, E. F., Sukmana, D. J., & Istiqomah, R. R. (2020). Metode penelitian kualitatif & kuantitatif. Yogyakarta: Pustaka Ilmu.

Hardiyansyah, H. (2018). Kualitas Pelayanan Publik: Konsep, Dimensi, Indikator dan Implementasinya. Gava Media.

Kotler, P. (1999). Manajemen Pemasaran di Indonesia: Analisis, Perencanaan, Implementasi dan Pengendalian, buku satu.

Marande, Y. (2020). Kualitas Pelayanan Publik di Kantor Kelurahan Gebangrejo Kecamatan Poso Kota Kabupaten Poso. Jurnal Ilmiah Administratie, 8(1), 33–39.

Moleong, L. J. (2014). Metode penelitian kualitatif edisi revisi. Bandung: PT Remaja Rosdakarya.

Purba, J.F. Tarigan, U. & Nasution, I. & Suharyanto, A. (2019). Implementasi Sistem Informasi Administrasi Kependudukan dalam Pengurusan Kartu Tanda Penduduk Elektronik. PERSPEKTIF, 8 (2): 77-83..

Purwanto. (2007). Instrumen penelitian sosial dan pendidikan: pengembangan dan pemanfaatan. Pustaka Pelajar.

Qhilby, Tarigan, U. & Dewi, R (2017). Evaluasi Prosedur Pelayanan Kartu Tanda Penduduk Elektronik di Kantor Camat. PERSPEKTIF, 6 (2): 88-97

Sugiyono, P. (2011). Metodologi penelitian kuantitatif kualitatif dan R&D. Alpabeta, Bandung

Septiana, A., & Nawangsari, E. (2022). Pengaruh Kualitas Pelayanan Pengurusan E-KTP terhadap Kepuasan Masyarakat Kecamatan Candi Sidoarjo. Journal of Education, Humaniora and Social Sciences (JEHSS), 4(3), 1645-1656. doi:https://doi.org/10.34007/jehss.v4i3.923

Siregar, I., Hartono, B., & Harahap, D. (2022). Implementasi Kebijakan Pelayanan Kartu Identitas Anak di Kecamatan Kotapinang pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Labuhanbatu Selatan. Journal of Education, Humaniora and Social Sciences (JEHSS), 4(4), 2496-2505. doi:https://doi.org/10.34007/jehss.v4i4.1099

Suyatno, B. (2010). Metode Penelitian Kualitatif. Masmedia.

Tjiptono, F. (2012). Service Manajement Mewujudkan Layanan Prima Yogyakarta: ANDI. KUISIONER.

Peraturan Walikota (perwali) no.53 Tahun 2018 tentang rincian tugas fungsi Kecamatan dan Kelurahan

Undang – Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik.

Ketetapan Menteri Pendayanggunaan Aparatur Negara No. 63/KEP/ M.PAN/2003 tentang Pedoman Umum penyelenggaraan Pelayanan Publik

MENPAN No 26 Tahun 2004 tentang Pedoman tata laksana Pelayanan Umum.

Permenpan No. 14 tahun 2017 tentang Pedoman Penyusunan Survey Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik.

Peraturan Pemerintah No. 73 tahun 2005 tentang Kelurahan

Peraturan Pemerintah No. 17 tahun 2018 tentang Kecamatan

UU No 23 Tahun 2014 tentang Pemerintah Daerah

UU No 6 Tahun 2014 tentang Desa/Kelurahan




DOI: https://doi.org/10.34007/jehss.v5i3.1437

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Journal of Education, Humaniora and Social Sciences (JEHSS)

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Journal of Education, Humaniora and Social Sciences (JEHSS)

Publisher: Mahesa Research Center

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International Public License